Refund policy – CaseCart index
10% FLAT OFF ONE PREPAID ORDERS!!

Refund policy

Every CaseCart order is checked and carefully packed before it leaves our Delhi facility. If your order arrives damaged, we'll make it right quickly. If you want to return an item because you changed your mind or no longer need it, you can send it back yourself for store credit, as set out below. Please read this policy before you order.

At a glance

  • Damaged on arrival: report it within 3 days of delivery, with a continuous unboxing video. We'll replace the item, or issue store credit if a replacement isn't available. Cash refunds are not offered for damage claims. If we have already sent a replacement, you cannot also receive a cash refund or store credit for the same item. We don't arrange a pickup of the damaged item.
  • Change of mind / no reason: you send the item back yourself, using your own courier and at your own cost. No free pickup. Once we receive the case and have checked it, we issue store credit only. No cash refund.
  • How to start: email casecartcare@gmail.com with your order ID.

1. Damaged items: what's covered

If your order arrives damaged, for example cracked, broken or visibly damaged in transit, we'll replace it or issue store credit.

  • Tell us within 3 days of delivery. We can't accept claims raised after 3 days.
  • Send a continuous, unedited unboxing video. It must start from the sealed parcel with the shipping label clearly visible and show the damage. Please add clear photos too.
  • We can't process a claim without this video, so we recommend recording every unboxing.
  • Keep the original parcel and packaging intact (please don't destroy or throw them away) until your claim is resolved. We don't arrange a pickup of the damaged item.

2. Change of mind or no-reason returns

If you want to return a case because you changed your mind, no longer need it, or ordered the wrong phone model, colour or product, you must send it back yourself.

  • Use your own courier, at your own cost. We do not offer a free pickup.
  • Send it to this address:

CaseCart India
490E, Sanjay Gandhi Marg
East Babarpur, Shahdara
Delhi 110032

  • Email casecartcare@gmail.com with your order ID and the courier tracking number once it has been sent.
  • Once we receive the case and have checked it, we will issue CaseCart store credit only. We do not offer a cash refund on this return.
  • Store credit can be used on www.icasecart.com. It stays linked to your account, can't be transferred, and expires 12 months from the date of issue.

Please check your model under Settings › General › About (iPhone) or Settings › About phone (Android) before ordering.

3. What isn't covered

We don't offer cash refunds for damage claims or for change-of-mind returns. We also don't cover:

  • Damage claims raised more than 3 days after delivery, or without a continuous unboxing video
  • Items damaged after delivery, through use, drops or improper fitting
  • Products bought from a local store or another website
  • Asking for a cash refund after a replacement has already been sent for the same order/item
  • A free pickup for any return, including damage claims and change-of-mind returns

4. How to raise a damage claim

  • Step 1: Within 3 days of delivery, email casecartcare@gmail.com. Include your order ID, a short description of the damage, and your unboxing video and photos.
  • Step 2: Our team reviews your claim and replies within 1 business day (Monday to Saturday, 10 AM to 5 PM IST).
  • Step 3: Once your claim is approved, there's nothing to send back. Keep the damaged item and its original parcel and packaging until your claim is closed.
  • Step 4: We dispatch your replacement from Delhi. If no replacement is available, we issue store credit as set out below. A replacement and a cash refund are never both given for the same claim.

5. If a replacement isn't available

  • We issue CaseCart store credit for the value of the damaged item (prepaid and COD orders alike). Cash refunds to UPI, card or net banking are not offered for damage claims.
  • Store credit can be used on www.icasecart.com.
  • It stays linked to your account and can't be transferred.
  • It expires 12 months from the date of issue.
  • Orders larger than your credit can be paid for with another payment method.

Need help?

Email: casecartcare@gmail.com (Best way to reach us. Response within 24 hours) Hours: Monday to Saturday, 10 AM to 5 PM IST

Orders ship within 1-3 days after a quality check. If an item doesn't pass our quality check, we may cancel the order and issue a full refund to the buyer.

VEEYU GLOBAL, Old No. A-1/7, Kh. No. 417/176-175, Gali No. 5, East Babarpur, near Sanjay Gandhi Marg, Delhi 110032, India GSTIN: 07BLQPR7847J4Z1

Verified